Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.

Note: Our Notice of Privacy Practices is separate and explains how your protected health information (“PHI”) may be used and disclosed in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction

This Privacy Policy (“Privacy Policy”) explains how Everglow Miami (“Everglow,” “we,” “our,” or “us”) collects, uses, maintains, and discloses personal information about you.
It governs your use of our website, digital platforms, and any electronic communications between you and Everglow.

Everglow Miami is located at:

Everglow Miami
9400 NW 12th Ave, Bay 3
Miami, FL 33150
United States

By accessing or using our website or services, you acknowledge that you have read and agree to this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use immediately.

This Privacy Policy may change over time. Continued use of our website or services after updates constitutes acceptance of those changes.

This Privacy Policy does not apply to information collected by third parties, including websites or applications that may link to or be accessible from our website.

II. Information We Collect and How We Collect It

We collect several types of information to provide services, comply with legal obligations, and improve user experience.

1. Personal Information

Information that identifies you, such as:

  • Name

  • Mailing address

  • Email address

  • Telephone number

  • Payment and billing details

  • Date of birth, gender, demographics

  • Any information defined as personally identifiable under applicable law

2. Health Information

Information related to your care and communication with Everglow or affiliated medical providers, including:

  • Clinical history

  • Symptoms and treatment information

  • Messages, photos, intake forms, and consultation notes

  • Pharmacy and prescription data

3. Technical and Usage Information

Automatically collected data, such as:

  • IP address

  • Device type and operating system

  • Browser type

  • Website usage patterns

  • Cookies, web beacons, pixel tags, analytics data

4. Location and Interaction Data

Information about your location, browsing activity, and engagement with our website or communications.

How Information Is Collected

  • Directly from you (forms, messages, intake submission, customer service)

  • Automatically via cookies and analytics tools

  • From third parties such as medical providers, pharmacies, payment processors, and analytics vendors

III. How We Use Your Information

We may use your information for the following purposes:

  • To provide, coordinate, and manage your healthcare or telehealth services

  • To process payments and manage your account

  • To communicate with you about services, appointments, and updates

  • To operate, maintain, and improve our website and digital systems

  • To comply with federal and Florida state law

  • To detect and prevent fraud or unauthorized activity

  • To perform analytics, quality assurance, and service improvement

  • To send newsletters, surveys, or promotional communications (where legally permitted)

  • To create de-identified or aggregated data for internal analysis

We may use non-identifiable or aggregated information for any lawful purpose.

IV. Disclosure of Your Information

We may disclose your information to:

1. Healthcare Providers

Physicians, nurse practitioners, medical assistants, and clinical staff who provide your care.

2. Pharmacies and Laboratories

For prescription fulfillment, laboratory tests, or coordination of care.

3. Service Providers

Vendors who support:

  • Technology infrastructure

  • Payment processing

  • Email/SMS communications

  • Analytics and advertising

  • Hosting and secure data storage

4. Legal and Compliance Purposes

We may disclose information to comply with:

  • Federal and Florida state law

  • Court orders or legal investigations

  • Regulatory requests or audits

  • Fraud protection and risk assessment

5. Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring.

6. With Your Consent

Any disclosure you authorize.

De-identified information may be shared without restriction.

V. Your Choices and Controls

  • You may set your browser to refuse cookies; doing so may affect site performance.

  • Everglow currently does not respond to “Do Not Track” signals.

  • You may request access to, correction of, or deletion of certain personal information as permitted under applicable law.

VI. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However:

  • No transmission over the internet is completely secure.

  • You are responsible for safeguarding passwords and account access.

  • Some PHI may be stored unencrypted on your device; while we use safeguards, we cannot guarantee full protection.

Use of our website is at your own risk.

VII. Third-Party Websites

Our website may contain links to websites not controlled by Everglow.

We are not responsible for:

  • The privacy practices of third-party sites

  • The accuracy or content of their information

  • How they handle your personal information

Please review the privacy policies of any linked site before sharing information.

VIII. No Services to Individuals Under 18

Everglow Miami does not knowingly collect or provide services to anyone under age 18.

IX. California Resident Privacy Rights (If Applicable)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of certain data practices.

These rights do not apply to PHI regulated by HIPAA or to other healthcare data excluded from the CCPA.

Instructions for exercising California privacy rights can be provided upon request.

X. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
The “Last Updated” date at the top of the page reflects the most recent revision.

Your continued use of the website or services constitutes acceptance of any updates.

XI. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Everglow Miami
9400 NW 12th Ave, Bay 3
Miami, FL 33150
United States
Email: help@everglow.care